What Greater Boston homeowners say about our crew.

“Our torsion spring snapped on a Sunday morning with both cars stuck inside. I called and someone actually picked up. The tech showed up a few hours later, replaced both springs and balanced the door in about an hour. He even oiled the rollers before he left.”

“The opener kept reversing halfway down and I assumed I needed a whole new unit. Turned out the safety sensors were misaligned and the gear was worn. They replaced the gear kit instead of upselling me a new opener. Door has been quiet ever since.”

“Backed into the door with my truck and the whole left side jumped the track. They came the same day, straightened the track, replaced two bent brackets and one panel bracket. Honest guys, explained exactly what they were doing as they went.”

“One cable frayed and the door was hanging crooked. I got a free estimate over the phone that matched what I paid at the end - no surprises. Replaced both cables so they wear evenly. Very clean work.”

“Replaced a 24 year old wood door with an insulated steel one. They handled the haul-away, sealed the bottom properly and set the opener travel limits. The garage is noticeably warmer this summer with the AC running in there.”

“Good work on the rollers and hinges, the door is much quieter now. The only reason I am not giving five stars is that the arrival window slipped by about ninety minutes. They did call to let me know, and the repair itself was solid.”

“Second time using Prime. First for a spring on my own house, then for my mothers place in Medford. Same tech both times, same straightforward approach. He showed me the old spring and where it had fatigued.”

“Wanted a belt drive so it would stop waking the baby above the garage. They recommended a model, installed it the next morning and set up the phone app with me before leaving. Huge difference in noise.”

“They repaired the dented bottom panel and re-aligned the track instead of pushing a full replacement, which I appreciated. Color match on the replacement panel is very close but not perfect - you can tell if you look closely in direct sun.”

“Door would not close and I had to leave for the airport at 5am. They talked me through securing it over the phone that night and were out first thing the next morning to replace the broken cable and drum. Genuinely helpful people.”